Cancellation and return policy

Cancellation and return policy

Cancellation & Return Policy

Last updated:-`15-01-2026

Thank you for shopping with us. We specialize in handcrafted home décor products made in India and shipped both domestically and internationally. Please read our Cancellation & Return Policy carefully before placing an order.

1. Order Cancellation

1.1 Cancellation Before Dispatch

  • Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.

  • To request a cancellation, please email us at info@artcraftdecor.com with your order number.

  • If the cancellation is approved before dispatch, a full refund will be processed to the original payment method.

1.2 Cancellation After Dispatch

  • Once the order has been dispatched, cancellation requests will not be accepted.

  • In such cases, the order will be treated under our Return Policy (if eligible).

2. Returns & Exchanges

As our products are handcrafted and made-to-order in many cases, we follow a limited return policy.

2.1 Eligible Returns

Returns are accepted only in the following cases:

  • The product received is damaged in transit

  • The product is incorrect (different from what was ordered)

2.2 Return Request Timeline

  • Any return request must be raised within 24 hours of delivery.

  • Customers must share clear images and/or videos of the product and packaging for verification.

Please email the details to info@artcraftdecor.com with the subject line: Return Request – Order #XXXX. Return approval right solely reserve with us to take the call whether it qualifies or not . Return charges to be borne by buyer inorder to facilitate exchange.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom-made or personalized products

  • Products purchased on sale or at discounted prices

  • Minor variations in color, texture, finish, or size due to handcrafted nature

  • Damage caused due to improper use, handling, or installation

4. International Orders (Exports from India)

  • For international shipments, returns are generally not accepted due to high logistics costs and customs regulations.

  • If an international order arrives damaged or incorrect, we may offer:

    • A partial refund, or

    • A replacement (subject to feasibility)

  • Customs duties, import taxes, and local charges are non-refundable and are the responsibility of the customer.

5. Refund Policy

  • Once the return request is approved, refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method.

  • Shipping charges (including international shipping) are non-refundable, unless the return is due to our error.

6. Shipping Damage

  • Please inspect the package at the time of delivery.

  • If the outer packaging appears tampered with or damaged, we recommend refusing delivery and informing us immediately.

  • Claims for transit damage without proper photo/video evidence may not be accepted.

7. Exchange Policy

  • Exchanges are allowed only for eligible cases mentioned above and are subject to product availability.

  • Exchange shipping costs may be borne by the customer, especially for international orders.

8. Important Notes

  • All our products are handcrafted; slight variations are a part of their uniqueness and should not be considered defects.

  • The company reserves the right to accept or reject any return or cancellation request after due verification.

  • This policy is governed by the laws of India.

9. Contact Us

For any questions related to cancellations, returns, or refunds, please contact us:

Email: info@artcraftdecor.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST